It is amazing how few organizations—and individuals—understand institutional memory—what it is, its value-add and how to use it. So, instead of using it well and wisely, they allow it to be misused to the detriment of the organization.
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Perhaps it is easiest to start with what institutional memory is not.
It is not a person—ever, not even the longest-serving person on your board or staff; it isn’t even a founder
It is not “We’ve tried that before
It is not “But that is not Read more