Five Phrases to Avoid when Serving Clients

  1. It’s not my job.
  2. I just work here.
  3. I don’t know.
  4. No.
  5. We don’t do that in this department

Need to create a culture of client service in your organization.  Get everyone on the same page with an on-site training. Call Terri Clark at 215-951-5194 or email [email protected] to find out how this can work for your organization.

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74 classes & webinars for nonprofit staff and board, presented in Philadelphia, Bucks & Lehigh Counties. Online REGISTRATION is now openDownload the coursebook>>

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