Five Phrases to Avoid when Serving Clients

  1. It’s not my job.
  2. I just work here.
  3. I don’t know.
  4. No.
  5. We don’t do that in this department

Need to create a culture of client service in your organization.  Get everyone on the same page with an on-site training. Call Terri Clark at 215-951-5194 or email [email protected] to find out how this can work for your organization.


The Nonprofit Center staff is working remotely, but we are all reachable via email.  We have postponed all classes through the end of April.  Scheduled webinars are still running and our webinar library is available. If you need to us, you'll find email addresses on this website under Staff or Contact Us.  Stay well.