Before leaving on vacation, I foolishly allowed myself to agree to working with a client on my first evening back. But the client was most solicitous and understanding, and upon arrival asked about my vacation, even wanting to see pictures. She asked an interesting question: what insights did you gain?
At the time I laughed, as I rarely thought of work, but the question kept gnawing at me. My answer began to take shape over the course of the Read more