Tip Sheet #21 - Five Phrases to Avoid when Serving Clients
1. It’s not my job.
2. I just work here.
3. I don’t know.
4. No.
5. We don’t do that in this department
Need to create a culture of client service in your organization. Get everyone on the same page with an on-site training. Call Terri Clark at 215-951-5194 or email clarkt@lasalle.edu to find out how this can work for your organization.
